Questions and Answers

Have a question?
Great, please review the following questions and answer. If your question is not answered through this forum please reach out to us at sales@buyh2oplan.com

Payment

We currently only accept PayPal and Credit Cards.

Billing and Payment

To the extent you purchase any goods and/or services through the Website, you agree to pay for all goods and services ordered from Buy H2O Plan and/or its third party providers except as set forth in a writing signed by an authorized representative of Buy H2O Plan.

Returns

Online purchases made through BUYH2OPLAN.COM are valid for refund within 30 days from the ship date. Refunds are only available for online purchases returned by mail. All returned items must be accompanied by the original invoice and customs documents (if applicable). Activated SIM cards are non-refundable.

1. Securely pack your merchandise in a box or envelope of your choice (you may also use the original package if possible).

2. You will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s).

3. Mail your online returns to the following address:

 

Buy H2O Plan

 

Attention: Online Returns

500 S Ewing Ave Suite D

Saint Louis, MO 63103

Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. Refunds will be issued to the original form of payment that was used.

Damaged, Defective, or Wrong Item(s)

BY MAIL: Exchanges by mail are only processed for damaged, defective, or wrong item(s) shipped. Exchanges by mail are not permitted for returns from U.S. territories, APO/FPO, and International addresses.

 

Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our Online Returns address above within 30 days from the ship date. We will refund the return shipping costs if a copy of the shipping receipt is placed within the return package. We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded.

Upon receipt of your return, our Online Returns Department will inspect your merchandise. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase.

When should I expect my package?

Standardize packages are being shipped through USPS. Please allow up to 5-7 business days to receive your package. If after 7 business days you have not received your package then please email us at sales@buyh2oplan.com.