How do I add airtime to my phone/account?
Click here to visit our Refill Page, Select and purchase the plan you want.
When the purchase is complete Click the Activate menu, provide the requested information, Select Refill/Recharge My Account, Type in the Plan You purchased and the Phone Number you wish to have refilled. Make sure the Phone number is correct and that it has not been inactive for more than 30 days.
We will Apply the funds to your account and confirm by email.
How do I check my account balance from my phone for FREE?
Simply dial *777# SEND and you’ll receive a message, in your phone’s display, indicating the remaining balance. If you need assistance, please dial 611 from your phone (this is a FREE call).How do I find out the usage on my phone since the last airtime card was added?
Dial 611 from your phone (this is a FREE call) and provide the mobile number and IMEI to see your call usage details.How do I know when my monthly plan expires?
You can check the expiration anytime by dialing *777# SEND from your phone or by checking online. You will also hear a notification message on your phone five days before the account expires to remind you that your airtime will expires soon.How long do I have to add money into my account once my account is expired?
If you have a $0 (zero) balance and do not recharge your account within 30 consecutive days, your account will be cancelled and you will lose your number.What is an Auto Recharge?
Auto Recharge is like a room service at a hotel. Register a credit/debit card, choose which way you’d like to Auto Recharge, and we’ll automatically add airtime to your account based on the settings you’ve chosen.
For limited time only, you’ll receive 10% discount if you sign up for Auto Recharge! Multi-Month Plans do not qualify for the Auto Recharge discount, because they are already discounted.How do I sign up for Auto Recharge?
You can sign up or re-enroll for Auto Recharge by calling our Customer Service or registering online on Auto Recharge Page. Just pick an amount depending on your plan and we’ll add it to your account once every week, once every two weeks, or once every 30 days. Multi-Month Plans do not qualify for the Auto Recharge discount, because they are already discounted.Can I change or cancel Auto Recharge?
You can change or cancel auto recharge by dialing H2O Wireless customer service at 1-800-643-4926, or by clicking Cancel Auto Recharge located in MY ACCOUNT page.